Terms & Conditions

1. Introduction

Welcome to Lensa Experience. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you disagree with any part of the terms, you may not access our services.

2. Booking and Payments

• All bookings are subject to availability and confirmation.
• Prices listed on our platform are subject to change without prior notice, but any changes will not affect bookings that have already been confirmed and paid for.
• Full payment is required at the time of booking unless otherwise stated. We use secure third-party payment gateways to process your transactions.

3. Cancellations and Refunds

Cancellation policies vary depending on the specific tour, activity, or package you book. Please refer to the specific cancellation policy listed on the activity details page before completing your booking.

Refunds, if applicable, will be processed back to the original method of payment within 7-14 business days.

4. User Responsibilities

You agree to provide accurate, current, and complete information during the booking process. You are responsible for ensuring that you meet all health, age, and legal requirements for participating in any booked activities.

5. Limitation of Liability

Lensa Experience acts merely as a booking agent for third-party operators and service providers. We shall not be held liable for any personal injury, property damage, loss, or delay incurred during the execution of the booked activities.

6. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will try to provide at least 30 days notice prior to any new terms taking effect. Your continued use of our service after those revisions become effective constitutes your agreement to the new terms.